Claims procedures

1. What is a claim?

A claim is a statement by which you express your dissatisfaction with our company, on one or more clearly identified issues, as part of our brokerage mandate.

2 - How to make your claim?

The complaint can be made either by telephone to our standard at 01 53 83 81 00, or on the basis of form attached, sent by post or email to:

42 rue Fortuny
75017 PARIS
Email :

3 - Deadline for processing your complaint

We undertake to acknowledge receipt of your complaint within a maximum of 3 working days from receipt.

We promise to give you a positive or negative response within 15 days of receipt of all elements of your claim if the answer is our own.

If your claim related to the application of an insurance contract, we will forward it to the insurer of your policy.

4 - Answer given

If you are not satisfied with the response, you can contact the Insurance Ombudsman. Pursuant to Article L 156-1 of the Consumer Code, it is competent to intervene on any dispute that could not be settled in the context of a prior complaint directly to our services. It can be entered by one of the following means:

Adresse Postale :
La Médiation de l’Assurance
TSA 50110
75441 Paris Cedex 09

E-Mail :

Adresse du site internet :


Name *
First name *
Address *
Phone *
Email *
Contract number concerned *
Insurance company of the relevant contract *
Date *
Reason for your complaint